Managing Information in Business Systems
The challenges of managing the Business Information and Business Evidence of our organisations within digital business systems are a day-to-day reality for many people in the workplace.
With most organisations operating under distributed Records and Information Management models – which involves different business units across organisations assuming responsibility for managing their own Records and Information – there is a growing need for people, working in a variety of roles, to have the knowledge and experience necessary to enable them to capture the Business Information and Evidence they create or receive in the conduct of their role.
What is Business Evidence?
For any organisation, and within any business area, Business Evidence is information that provides evidence of the business activities taking place and is objective proof of the conduct, practices, and processes of the organisation.
Regardless of your role, you will create, receive, and manage Business Evidence as part of your work, often using business systems to capture the Business Evidence.
Line-of-business Applications or Systems
Line-of-business systems are those applications or systems that are not only the most important to the organisation, but are usually primarily facilitating its business activities and functions, and may include:
- Financial Management systems
- Human Resources Platforms
- Customer Relationship Management (CRM) systems, or
- Systems specifically designed to fit the business of the organisation
Other business applications or systems may include Microsoft 365, a platform growing rapidly in popularity and in use across many organisations.
Managing Records Within Business Systems
Managing Records and Information within business systems such as line-of-business systems and platforms such as Microsoft 365 is best enabled with adequate Information Architecture that allows for the meaningful application of consistent terms to file or folder locations within logical structures.
With each business system likely to have its own distinct primary purpose – for example, the primary purpose of the Microsoft 365 platform is collaboration, not Information Management – setting up appropriate Information Architecture for each system becomes all important.
Well-managed Business Evidence ensures continuity of the business of the organisation and minimises business risk, reduces costs, reduces business process duplication, and creates efficiencies.
To learn more about managing Business Information and Evidence within business systems at your organisation, Connect with IRIS today.